HOW ARE SERVICES PAID FOR?
- Home care services are not covered under most medical health insurance plans or Medicare.
- Some long-term care policies will cover home care.
- The local Area Agency on Aging has some programs that will cover many hours of personal care or home support. They also have cost sharing programs. To find out more, call the Franklin County Area Agency on Aging at (717) 263-2153.
- Veteran’s Affairs has several programs that cover home care services. To see if you qualify, please call the local VA office.
- The Waiver program is a Medicaid program available at the Office of Long-Term Living. There are financial and medical requirements to be accepted to this program. To find out if you qualify, contact the Franklin County Area Agency on Aging listed above.
HOW LONG DOES IT TAKE TO GET SERVICES?
This can vary due to several variables. It can take from 7 to 10 days to get services. Before services start, our nurse meets with the client and family to complete an assessment and develop a care plan.
WILL I HAVE THE SAME CAREGIVERS?
It is the goal of Heritage to send the same caregivers to each client as much as possible. We believe that by doing this continuity of care is possible. Our caregivers are able to develop a professional relationship with clients. Depending upon how many hours a day or days a week, we will determine how many caregivers are involved. For example, a client that requests 24-hour care will have between six to eight caregivers to meet that need.
CAN I CHANGE MY SCHEDULE ONCE SERVICES ARE STARTED?
Yes, you can change your schedule once services are started. Any changes to your schedule should be made at the office by Wednesday to finalize the schedule for the following week. We will make changes as soon as we can.
Yes, Heritage does carry bonded insurance on caregivers. These people are employees of Heritage In Home Care Services. All caregivers are required to undergo a background check, drug and alcohol testing, and a physical test in order to be employed.
WHAT SERVICES DO YOU PROVIDE?
Heritage will offer assistance with personal care, home support, meals, medications, transportation, and more.
WHAT IS THE DIFFERENCE BETWEEN HOME HEALTH AND HOME CARE?
Home health is a service provided by a nurse, physical therapist, or occupational therapist. This can be paid by Medicare and usually requires a physician’s order. Home care is a service provided to assist patients with personal care and home support. Home care is not covered by Medicare.